Policies for Branding, Graphics and Web Design

PRIVACY POLICY

Design Twist does not share information with ANYONE and does not sell its user information. Personal information we collect may be used for purposes such as processing transactions, customer service, and our service development. We explicitly reserve the right to disclose any such personal information if required to do so by law, or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Design Twist reserves the right to change the terms of this privacy policy at any time. If we do change this privacy policy, we will post the changes on this page. We encourage you to review this privacy policy each time you visit our website to make sure you understand our current updated policy on collecting and using information collected through our company. If you have any inquiries or complaints you may contact us at info@designtwist.ca

ARTWORK POLICY

RIGHTS AND RELEASE

Design Twist OR Lori Dale reserves the right to use final artwork as part of its/her portfolio or samples for personal promotion unless otherwise specified by the client and signed upon in the contract prior to the start of the project. All projects on this website were created/designed by Lori Dale and are part of her personal and professional Graphic Design Portfolio from 2002 to date. Some projects shown were not paid for via Design Twist.

If the native InDesign, Photoshop, or Illustrator files are requested, there will be an artwork release fee of 25% of the total design or a minimum of $200, whichever is greater. The original artwork remains copyrighted to Design Twist unless released.

PROOFING POLICY

You will receive your proof(s) in a digital Adobe PDF file. Please print it out, if possible, and carefully look at the size of fonts, spacing, formatting, spelling, dates, etc. We want everything to be perfect, so please proofread carefully.
Approving the proof is your responsibility before your job will proceed to production or be released. Design Twist will NOT be responsible to proof or approve your work for any typographic errors, omissions or mistakes. Artwork will only go to print with an approval from the client in writing.
DESIGN TWIST WILL NOT ACCEPT LIABILITY FOR ERRORS OVERLOOKED WHEN PRINTED AFTER FINAL APPROVAL has been given.
ANY CHANGES FROM YOUR ORIGINAL SUPPLIED DESIGN PROJECT WILL BE CHARGED EXTRA ACCORDING TO BOTH REDESIGN TIME & MATERIALS.
Electronic-proofs closely represent the image colour & text placement, but is not exact in either. This is due to your monitor's colour settings being different than that of the designers. The colours of your proofs as they appear on your monitor are only a close representation of the final printed piece. Colours may vary depending on your monitors brightness, contrast & colour adjustment settings. A hard copy sample can be produced for an additional fee.

APPROVAL & PAYMENT

After verification & FINAL written approval of your design project(s), payment must be MADE IN FULL for printing, unless agreed upon otherwise. You will be emailed an invoice. Invoices will be marked with a payment due by date. Overdue invoices will be charged an additional 2% per invoice. After 3 overdue invoices have been sent, your account will be sent to a collection agency.

PAYMENT & REFUNDS

For NEW CLIENTS: Payment must be made in full before artwork files will be released to client or sent to print.

FORMS OF PAYMENT

We currently accept Visa and Mastercard (payable on your invoice) OR Email Bank Transfers (preferred)

RETURNS / REFUNDS

There are no returns or refunds on printed or electronic material unless the printing is inconsistent with the approved layout.

CANCELLATIONS

If you need to cancel an order that will be printed, we will try our best to accommodate, provided printing has not commenced. Please call or text us (fastest) at 905.869.8978 as soon as possible.

All orders are subject to a cancellation fee of 100% of the design charges plus 20% of the total printing price if the job has not yet been printed (this covers our time and efforts to cancel and refund if possible.)
Jobs placed on hold for over 30 days will be considered cancelled and cancellation fees will apply. If you choose to re-open the order within 30 days from the invoice date showing cancellation, the applicable fees will be credited to the completion of your re-opened projects.

FORCE MAJEURE

Design Twist shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labour disputes, riots, earthquakes, floods, explosions or other acts of nature.

LIMITATION OF LIABILITY

The client acknowledges and agrees that Design Twist will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not the client has been advised or otherwise might have anticipated the possibility of such loss or damage.